Refund Policy

Overview

At InfinityStack, we strive to deliver exceptional service and ensure client satisfaction. This Refund Policy outlines the circumstances under which refunds may be issued for our services.

By engaging our services, you acknowledge and agree to this Refund Policy. Please read it carefully before making a purchase.

1. Custom Development Projects

1.1 Deposit and Initial Payments

All project deposits are non-refundable. The deposit covers:

• Initial consultation and requirement analysis
• Project planning and scope definition
• Resource allocation and team assignment
• Technical architecture and design planning

Once work has commenced, the deposit is applied toward the total project cost and cannot be refunded.

1.2 Project Cancellation by Client

If you choose to cancel a project after work has begun:

• You will be charged for all work completed up to the cancellation date
• Any milestone payments for completed work phases are non-refundable
• You will receive all deliverables for phases that have been paid for
• Remaining payments for incomplete work phases will not be charged

1.3 Project Cancellation by InfinityStack

In the rare event that we need to cancel a project:

• You will be charged only for work completed and delivered
• Any prepaid amounts for incomplete work will be fully refunded
• Refunds will be processed within 14 business days

1.4 Early Termination Refund Eligibility

Partial refunds may be considered if:

• We fail to deliver agreed-upon milestones within reasonable timeframes (excluding delays caused by client feedback or approvals)
• There is a material breach of our contract by InfinityStack
• We are unable to continue the project due to unforeseen circumstances

Refund amounts will be calculated based on the portion of work not delivered minus any work in progress.

2. Subscription Services

2.1 Monthly Subscriptions

For monthly subscription services (support, maintenance, hosting):

• Subscriptions can be cancelled at any time
• Service continues until the end of the current billing period
• No refunds are provided for partial months
• No refunds for unused features or services within a billing period

2.2 Annual Subscriptions

For annual subscription services:

• Cancellations within 30 days of initial purchase may receive a pro-rated refund
• After 30 days, subscriptions are non-refundable
• Service continues until the end of the annual term if cancelled

2.3 Service Credits

In cases of service disruptions or failures, we may issue service credits rather than refunds at our discretion. Credits can be applied to future invoices.

3. Consulting and Hourly Services

3.1 Hourly Rate Services

For services billed on an hourly basis:

• You are charged only for actual time worked
• Detailed time logs are provided upon request
• Hours already worked are non-refundable
• Any retainer or prepaid hours not used can be refunded upon request

3.2 Consulting Packages

For fixed-price consulting packages:

• Refunds available within 7 days if no consulting sessions have occurred
• After the first session, pro-rated refunds may be considered on a case-by-case basis
• No refunds after 50% or more of sessions have been completed

4. Non-Refundable Items

The following are strictly non-refundable:

• Project deposits and initial payments
• Completed work, delivered features, or milestones
• Third-party costs (licenses, hosting, domains, APIs, stock assets)
• Services already rendered
• Consultation fees after sessions have occurred
• Training or workshop fees after delivery
• Rush or expedited service fees
• Services cancelled with less than 48 hours notice

5. Refund Request Process

5.1 How to Request a Refund

To request a refund:

1. Email billing@infinitystack.com with "Refund Request" in the subject line
2. Include your invoice number and project/service details
3. Provide a clear explanation of the reason for your refund request
4. Include any supporting documentation

5.2 Refund Review Timeline

• We will acknowledge receipt within 2 business days
• Requests are reviewed within 5-7 business days
• You will receive a decision via email
• Complex cases may require additional time for review

5.3 Refund Processing

If your refund is approved:

• Refunds are processed within 10 business days of approval
• Refunds are issued to the original payment method
• Bank processing may take an additional 5-10 business days
• You will receive confirmation once the refund is processed

6. Special Circumstances

6.1 Quality Assurance

We stand behind the quality of our work. If deliverables do not meet the specifications outlined in the project agreement:

• We will work to correct issues at no additional cost during the warranty period
• If issues cannot be resolved, a partial refund may be considered
• Quality disputes must be raised within 30 days of delivery

6.2 Force Majeure

In cases of unforeseeable circumstances (natural disasters, pandemics, etc.) that prevent project completion, refunds will be evaluated on a case-by-case basis, considering work completed and circumstances involved.

7. Chargebacks and Disputes

We encourage direct communication to resolve any payment concerns. However:

• Initiating a chargeback without contacting us may result in immediate suspension of services
• We reserve the right to provide documentation to your payment processor
• Fraudulent chargebacks may result in termination of services and legal action
• Chargeback fees will be added to your account balance

Please contact our billing team before initiating any chargeback or dispute with your payment provider.

8. Modification of This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website.

The version of the Refund Policy in effect at the time of your purchase will govern your transaction. We recommend reviewing this policy before each purchase.

9. Contact Information

For refund requests or questions about this policy: