Refund Policy

Overview

At InfinityStack Technologies, we are dedicated to delivering high-quality technology solutions and maintaining transparent, fair business practices. This Refund Policy outlines the terms under which refunds may or may not be issued across our various service offerings.

Please read this policy carefully before engaging our services. By making a payment or entering into a service agreement with us, you acknowledge and accept the terms of this Refund Policy.

Due to the nature of custom software development, design, and professional services — where significant time, expertise, and resources are committed from the moment a project begins — most services are non-refundable once work has commenced. This policy exists to protect both parties and to ensure clear expectations from the outset.

1. General Non-Refundable Policy

The following categories of payments are strictly non-refundable in all circumstances:

• All advance payments, deposits, and booking fees once a project agreement is activated
• Payments for completed and delivered project milestones
• Payments for services already rendered, including consulting sessions, strategy meetings, requirement analysis, and technical assessments
• Payments for rush or expedited service premiums
• Third-party costs procured on the Client's behalf, including domain registrations, hosting fees, software licenses, stock assets, API subscriptions, and advertising spend
• Work completed but rejected by the Client for reasons outside the agreed specifications
• Services cancelled with less than 48 hours' written notice where substantial preparation has already commenced

2. Custom Software Development

Custom software development engagements involve significant upfront planning, architecture, and resource allocation. The following terms apply:

2.1 Advance Payment

The advance payment (typically 30–50% of the total project value) is non-refundable. It covers project initiation activities including requirement gathering, technical planning, architecture design, and resource assignment.

2.2 Milestone Payments

Payments made upon completion of project milestones are non-refundable. Each milestone payment signifies the Client's acceptance of the work delivered for that phase.

2.3 Client-Initiated Cancellation

If the Client cancels the project after work has commenced:

• The Client is liable for all work completed and costs incurred to the date of cancellation
• An itemized invoice will be issued for any work performed beyond the advance payment
• Deliverables for completed and paid phases will be handed over upon receipt of all outstanding payments
• Remaining payments for unstarted phases will not be charged

2.4 InfinityStack-Initiated Cancellation

In the rare event that InfinityStack Technologies cancels a project:

• The Client will be charged only for work completed and delivered
• Any prepaid amounts for undelivered work will be refunded in full within 14 business days
• All completed deliverables will be transferred to the Client upon payment of applicable amounts

3. Website and Mobile Application Development

Website development (static, dynamic, CMS-based) and mobile application development (iOS/Android) follow the same milestone-based, non-refundable structure as custom software development (Section 2). Additionally:

• Once a design prototype or wireframe is approved by the Client and development begins, no refund is applicable to that phase
• Content migration, third-party integration work, and testing hours are non-refundable once undertaken
• App store submission fees and related third-party costs are non-refundable regardless of submission outcome

4. UI/UX Design Services

UI/UX design services — including wireframing, prototyping, user interface design, and design system creation — are non-refundable once work has commenced. Specifically:

• Deposits paid for design projects are non-refundable once the project kickoff or discovery phase has begun
• Delivered design files, wireframes, mockups, and prototypes are non-refundable upon delivery
• The number of revision rounds is specified in the project proposal; additional revisions are billed separately and are non-refundable once delivered

5. SaaS Development and Products

For SaaS products developed on a custom basis, the development payment terms follow Section 2. For SaaS subscription access:

• Monthly subscriptions are billed in advance and are non-refundable; they may be cancelled at any time and service continues to the end of the billing period
• Annual subscriptions cancelled within 7 days of initial activation with no usage may be eligible for a pro-rated refund, less any setup or onboarding costs
• After 7 days or with any usage, annual subscriptions are non-refundable
• Service credits may be issued at our discretion for documented platform outages exceeding agreed SLA thresholds

6. AI Automation Solutions

AI automation development, including workflow automation, chatbot development, AI integrations, and machine learning solutions, is inherently exploratory and iterative. Given this nature:

• All advance payments and milestone payments for AI development are non-refundable
• Third-party AI API costs (e.g., OpenAI, Anthropic, Google AI) procured for your project are non-refundable as they are consumption-based charges passed through at cost
• AI model performance is subject to inherent variability and does not constitute a defect unless it materially fails to meet the agreed minimum performance specifications

7. CRM and ERP Development

Custom CRM and ERP development follows the same milestone-based, non-refundable payment structure as outlined in Section 2. Additionally, third-party platform licenses (e.g., Salesforce, Zoho, SAP) or integration tool subscriptions purchased as part of the project are non-refundable regardless of whether the project is cancelled.

8. E-Commerce Development

E-commerce development (Shopify, WooCommerce, custom builds) follows the same milestone-based structure. Additionally:

• Platform subscription fees (Shopify, BigCommerce, etc.) are non-refundable once activated
• Payment gateway integration fees and third-party plugin purchases are non-refundable
• Product data migration, catalog setup, and SEO configuration work are non-refundable once delivered

9. Digital Marketing Services

Digital marketing services — including SEO, social media management, paid advertising, content marketing, and email campaigns — are generally non-refundable once the service period has commenced. Specifically:

• Monthly retainer fees are non-refundable; cancellations take effect at the end of the current billing cycle
• Advertising spend (Google Ads, Meta Ads, etc.) deployed on your behalf is non-refundable as it is consumed by the advertising platforms
• Content creation fees are non-refundable once content has been written, designed, or scheduled
• SEO and technical audit fees are non-refundable once the report or recommendations have been delivered
• We do not guarantee specific marketing results, rankings, or traffic levels, and failure to achieve specific metrics does not entitle the Client to a refund

10. Website Maintenance and Support Services

For ongoing maintenance and support retainers:

• Monthly maintenance fees are billed in advance and are non-refundable; the Client may cancel at any time with written notice and services continue until the end of the paid month
• Unused support hours within a billing cycle do not roll over and are non-refundable
• Annual maintenance plans cancelled mid-term are non-refundable for the remaining term

11. Consulting Services

For one-time consulting engagements, strategy sessions, and technical advisory services:

• Consulting sessions cancelled with less than 24 hours' notice will be charged in full
• Consulting packages are non-refundable once the first session has been conducted
• Pre-paid consulting retainers not used within the agreed period may, at our discretion, be refunded on a pro-rated basis or converted to service credits
• Consulting reports, strategy documents, and technical assessments delivered are non-refundable

12. Conditions for Partial Refund Consideration

Partial refunds may be considered — on a strictly case-by-case basis — only under the following circumstances:

• Material Failure by InfinityStack: Where we fail to deliver the core agreed-upon scope of work within a reasonable timeframe through our own fault, and the Client has raised the concern in writing
• Pre-Commencement Cancellation: If a project is cancelled in writing before any work has commenced and before the advance payment has been applied to any project activities, a partial refund of the advance (less an administrative processing fee) may be considered
• Force Majeure: In cases of extraordinary circumstances (natural disaster, regulatory shutdown, etc.) preventing project completion, refunds will be evaluated proportionally based on work completed

Partial refund amounts, if approved, will be calculated based on the value of work not yet completed minus administrative, overhead, and opportunity costs. Approval of partial refunds is at the sole discretion of InfinityStack Technologies management.

13. Refund Request Process

13.1 Submitting a Refund Request

To formally request a refund, the Client must:

1. Send a written request to info@infinitystack.space with the subject line: "Refund Request – [Project Name]"
2. Include the project name, invoice number(s), amount paid, and date of payment
3. Provide a clear, detailed explanation of the grounds for the refund request
4. Attach any supporting documentation or evidence

13.2 Review and Response Timeline

• Acknowledgment of receipt within 2 business days
• Review and initial decision communicated within 7–10 business days
• Complex cases involving disputed deliverables may require additional time; we will keep you informed throughout

13.3 Refund Processing

Where a refund is approved:

• Refunds will be processed within 10 business days of written approval
• Refunds will be issued to the original payment method where possible
• Bank processing times may require an additional 3–7 business days depending on your financial institution
• Confirmation will be sent once the refund is processed

14. Dispute Resolution

14.1 Good-Faith Resolution

We encourage all disputes related to refunds or service dissatisfaction to first be raised directly with our team. Most issues can be resolved quickly through open communication. Contact us at info@infinitystack.space or +91 9286 392-210 and we will assign a point of contact to address your concerns promptly.

14.2 Formal Dispute Process

If a refund request is denied and the Client believes they have valid grounds for dispute:

• The Client must provide written notice of formal dispute within 30 days of receiving our refund decision
• Both parties agree to attempt good-faith negotiation for 21 days from receipt of the formal dispute notice
• If unresolved, the matter will be escalated to mediation or arbitration under the Arbitration and Conciliation Act, 1996 (India), with the seat of proceedings in Mainpuri, Uttar Pradesh

15. Chargebacks and Payment Disputes

We strongly encourage Clients to contact us directly before initiating any chargeback or payment dispute with their bank or payment provider. We maintain comprehensive documentation of all project work and communications.

• Initiating a chargeback without first engaging our formal dispute process may result in immediate suspension of all services and project work
• We reserve the right to submit evidence of delivered work, communications, and signed agreements to the payment processor to contest unwarranted chargebacks
• Fraudulent or unjustified chargebacks may result in permanent termination of the business relationship and may be referred for legal action
• Any chargeback fees or penalties levied against us as a result of a chargeback will be invoiced to the Client

16. Modifications to This Policy

InfinityStack Technologies reserves the right to update this Refund Policy at any time. Changes will be published on this page with a revised "Last Updated" date.

The version of this Refund Policy in effect at the time of your payment governs your transaction. We recommend reviewing this policy before each new service engagement.

17. Contact Information

For refund requests, billing queries, or questions about this policy, please contact us: